Refund policy

At Elora by Nestora, customer satisfaction and product quality are important to us.
Due to the hygienic and personal-care nature of our skincare products, opened, used, or unsealed products cannot be returned or exchanged.
Damaged, Defective or Incorrect Products

If you receive a damaged, defective, leaked, or incorrect product, please contact us within 48 hours of delivery. Please provide your order number along with clear photos or a video of the product and packaging. After verification, we may arrange a replacement or refund, as appropriate.

1-Unopened Products

Return requests for unopened and unused products must be made within 7 days of delivery. The product must be in its original condition, with its seal and packaging intact. Return shipping charges will normally be the customer's responsibility unless the product received was damaged, defective, or incorrect.

2-Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.

3-Refunds
Approved refunds will be processed after the returned product has been received and inspected. Processing time may vary depending on the payment method.
Products cannot be returned solely because of personal preference or because results vary from person to person, subject to any rights available under applicable consumer law.
For return, replacement, or refund assistance, please contact Elora by Nestora Customer Support.